Last Updated: 15 December, 2025
TERMS OF SERVICE
These Terms of Service (“Terms”) govern your access to and use of AirChannel.ai, including all websites, dashboards, software, applications, integrations, APIs, AI tools, and communication services provided by AirChannel AI Inc. (collectively, the “Services”). By creating an account or using any part of the Services, you (“User,” “Customer,” “you”) acknowledge that you have read, understood, and agree to be legally bound by these Terms, and that you have the authority to enter into this agreement on behalf of yourself or the entity you represent. If you do not agree, you must not access or use the Services.
The Services are owned and operated by AirChannel AI Inc., a Delaware corporation (“AirChannel,” “Company,” “we,” “us,” or “our”). Your continued use of the Services constitutes acceptance of these Terms as they exist today. Certain features, products, or integrations may be subject to additional guidelines or policies, which are incorporated into these Terms by reference.
We may update or modify these Terms at any time to reflect changes to our Services, business operations, or applicable legal requirements. When changes are made, we will post the revised Terms with an updated “Last Updated” date. Your continued use of the Services after such changes become effective will constitute your acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using the Services and may terminate your account in accordance with our termination provisions.
Definitions
For the purposes of these Terms, the following terms have the meanings described below:
- “AirChannel,” “Company,” “we,” “our,” or “us”– refers to AirChannel AI Inc., the provider and operator of the Services.
- “User,” “Customer,” “you,” or “your” – refers to any individual or entity that accesses, registers for, or uses the Services.
- “Services”– includes all websites, dashboards, applications, integrations, APIs, software, AI tools, messaging functions, communication channels, and related products or features provided through AirChannel.ai.
- “Account”– the workspace, profile, or user environment created to access and use the Services.
- “Content” – any data, text, files, media, messages, attachments, or material transmitted, processed, generated, or stored through the Services.
- User-Generated Content – content submitted, uploaded, imported, or transmitted by you or your end-users, including messages, media, and data.
- “AI-Generated Content” – content or outputs generated by AirChannel’s AI features or by third-party AI engines integrated within the Services.
- “Third-Party Platforms” or “Third-Party Services” – external applications or communication channels you choose to connect with the Services, such as WhatsApp, Meta, Google, Apple, SMS carriers, CRMs, or other software tools.
- “Documentation” – technical guides, instructions, specifications, or usage materials provided by AirChannel to support proper use of the Services.
- “Subscription Plan” – the pricing tier or package selected by you, including monthly/annual subscriptions, usage-based billing, seat-based billing, or hybrid plans.
- “Applicable Law” – any laws, regulations, rules, industry standards, or platform policies relevant to your use of the Services, including messaging platform requirements such as the Meta/WhatsApp Business Policy.
Eligibility
To use the Services, you must meet all eligibility requirements outlined below. By accessing or using the Services, you represent and warrant that you satisfy these conditions. If you do not meet these requirements, you are not permitted to use the Services.
You must be at least the age of majority in your jurisdiction to create an Account and use the Services. Where laws require a higher minimum age for digital consent, that higher age applies. Individuals under the applicable minimum age may only use the Services with the explicit consent and supervision of a parent or legal guardian.
You may use the Services only if:
you have full authority to enter into a binding agreement;
your use of the Services is compliant with Applicable Law, including telecommunication, messaging, platform, and data protection regulations;
you are not barred from using the Services under any laws applicable to you, including export-control restrictions or sanctions programs;
you have not previously been suspended or terminated from using the Services by AirChannel for violation of our policies or misuse; and
you use the Services for legitimate and lawful business purposes only, not for personal misuse, fraudulent activities, or prohibited communications.
If you accept these Terms on behalf of an organization, you confirm that you are authorized to do so and that the organization agrees to be bound by these Terms. AirChannel reserves the right to refuse access, suspend accounts, or restrict use where eligibility requirements are not met or where continued use poses legal, security, or operational risks.
ACCOUNT REGISTRATION & SECURITY
To access or use the Services, you may be required to create an account and provide accurate, complete, and current information. You must promptly update your information to ensure it remains correct at all times. The Company may refuse account creation or request additional verification at its sole discretion.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including passwords, authentication codes, API keys, and access tokens. All activities conducted through your account are deemed authorized by you, and you remain fully liable for any such activity, whether or not you permitted it. The Company is not responsible for any loss or damage resulting from unauthorized access caused by your failure to safeguard your credentials.
You must immediately notify the Company of any actual or suspected unauthorized use of your account or any breach of security. The Company may suspend or restrict access, require additional verification, or terminate your account without prior notice if suspicious activity is detected, if required information is incomplete or inaccurate, or if such action is necessary to protect the integrity of the Services, the Company, or other users.
USE OF SERVICES
You may use the Services solely in accordance with these Terms and only for lawful, authorized, and intended purposes. Your use of the Services must comply with all applicable laws, regulations, industry standards, and the Company’s policies, including any documentation, technical guidelines, usage limits, and rate restrictions provided by the Company. The Services are licensed to you on a limited, revocable, non-exclusive, and non-transferable basis; no ownership or proprietary rights in the Services are granted to you.
You agree not to misuse, interfere with, disrupt, or attempt to gain unauthorized access to any part of the Services, accounts, networks, systems, APIs, or infrastructure. This includes, without limitation, prohibitions on reverse engineering, data scraping, automated data extraction, circumventing technical restrictions, bypassing authentication, injecting malicious code, or using the Services in a manner that imposes unreasonable load on the platform. You also agree not to use the Services to develop, train, improve, or benchmark any artificial intelligence models or competing products unless expressly permitted in writing by the Company.
You must ensure that all content, data, prompts, inputs, and actions performed through your account comply with these Terms and do not harm or threaten the Company, the Services, or any third party. The Company may monitor usage patterns, enforce limits, suspend or restrict functionality, or block access where necessary to ensure system integrity, maintain fair use, or protect the Services from abuse. The Company may update, modify, or discontinue any part of the Services at any time, including introducing new features, removing features, or applying technical or usage controls, with or without notice.
PROHIBITED CONDUCT
You must not use the Services in any manner that harms the platform, other users, or the Company. This includes using the Services for illegal activities, generating or sharing harmful or abusive content, or submitting content that violates intellectual property or privacy rights. You may not interfere with the proper functioning of the Services or engage in behavior that disrupts or degrades performance for others.
Any use of the Services beyond the intended and permitted purpose such as unauthorized commercial use, misuse of outputs, or exploitation of system behavior is strictly prohibited.
You must not use any method to artificially manipulate usage, create fraudulent accounts, misrepresent your identity, or misuse API access. The Company may take immediate action if it detects suspicious, harmful, or abusive behavior, including restricting or terminating access to the Services.
INTELLECTUAL PROPERTY RIGHTS
All text, graphics, images, trademarks, logos, icons, user interfaces, audio, video, artwork, software, algorithms, data models, and other materials (collectively, “Content”) available through the Services including the design, look and feel, layout, structure, interface, workflows, selection and arrangement of such Content are owned by or licensed to the Company and are protected by copyright, trademark, trade dress, and other intellectual property laws.
Except where expressly permitted by the Company in writing or where allowed by applicable law, you may not copy, reproduce, distribute, modify, adapt, translate, mirror, frame, publicly perform, publicly display, republish, upload, post, transmit, or create derivative works of any part of the Services or Content, in whole or in part.
You are permitted to view and download Content solely for your personal or internal business use, provided that:
(a) all copyright notices, trademarks, and proprietary legends remain intact;
(b) the Content is not copied, shared, or posted on any server, platform, or publication medium; and
(c) no edits, alterations, or derivative works are made from such Content.
Nothing in these Terms grants you any ownership rights or licenses to the Company’s trademarks, branding, or copyrighted materials. All such rights remain exclusively with the Company and its licensors.
CONFIDENTIALITY
Each party agrees to protect the other party’s confidential information with the same degree of care it uses to protect its own confidential information, and in no event with less than a reasonable standard of care.
“Confidential Information” includes any non-public information disclosed by either party whether in oral, written, electronic, or other form that is designated as confidential or should reasonably be understood to be confidential given the nature of the information and the circumstances of disclosure. This includes business information, technical data, financial information, product plans, customer data, usage data, account credentials, and security-related information.
You agree not to disclose, use, copy, or permit access to our confidential Information except as necessary to use the Services in accordance with these Terms. We agree not to access or use your confidential Information except as necessary to provide the Services, maintain security, comply with law, prevent fraud, or as otherwise permitted under these Terms or the Privacy Policy.
Confidential Information does not include information that:
is or becomes publicly available through no breach of these Terms;
is independently developed without use of the other party’s Confidential Information;
is lawfully received from a third party without confidentiality obligations; or
must be disclosed by law, court order, or regulatory requirement, provided that the receiving party gives prompt notice where legally permitted.
These confidentiality obligations survive termination of your account and continue until the information is no longer confidential under applicable law.
COPYRIGHT COMPLAINTS
AirChannel may process or transmit user-generated content, including messages, files, media, and AI-generated outputs. Because this content is supplied by users, not AirChannel, there is a possibility that a user may upload or send material that belongs to someone else. To protect the Company from liability and to comply with applicable U.S. copyright laws, we maintain a simple copyright complaint process.
If you believe that content processed through the Services infringes your copyright, you may submit a notice to:
Email:hello@airchannel.ai
Your notice must include:
identification of the copyrighted work;
identification of the allegedly infringing material;
your contact information;
a good-faith statement that the use is not authorized;
a statement under penalty of perjury that the information is accurate;
your physical or electronic signature.
AirChannel may remove or restrict access to the content identified in a valid notice and may suspend accounts involved in repeated infringement.
THIRD PARTY SERVICES & INTEGRATIONS
The Services may integrate with third-party applications, platforms, and communication channels. Your use of any Third-Party Service is governed solely by that provider’s terms and privacy policies. We do not control or endorse Third-Party Services and are not responsible for their actions, data practices, availability, or security.
By enabling an integration, you authorize us to share or process Customer Data as needed to operate that integration. You are solely responsible for reviewing and approving any third-party terms before use. The Company may modify or discontinue integrations at any time without liability.
BETA FEATURES & EXPERIMENTAL TOOLS
Certain features, functionalities, or AI capabilities may be offered as beta, early access, or experimental (“Beta Features”). Beta Features may be incomplete, may contain errors, or may change at any time. We may modify, limit, or discontinue Beta Features without notice.
Beta Features are provided “as is”, without warranties of any kind, and your use is voluntary and at your own risk. We are not liable for any issues, losses, or impacts arising from Beta Features.
Use of Beta Features may involve additional data processing or logging. How we collect and use such data is explained in our Privacy Policy, which forms part of these Terms.
By using Beta Features, you agree that we may use your feedback, usage information, and performance data to improve and develop our Services.
FEES, BILLING & PAYMENT TERMS
Access to certain features or Services may require payment of subscription fees or usage-based charges. By subscribing or using paid Services, you agree to pay all applicable fees in accordance with the pricing, billing cycle, and payment terms presented at the time of purchase.
Payments are processed through authorized third-party payment providers. You authorize us and our payment partners to charge your selected payment method for all recurring subscription fees, overages, add-ons, taxes, and any other charges incurred through your account.
Unless otherwise stated, all fees are non-refundable. Subscriptions renew automatically at the end of each billing cycle unless cancelled through your account before renewal. Failure to complete payment may result in suspension or termination of access to the Services.
You are responsible for maintaining accurate billing information and for all charges incurred under your account, whether or not authorized by you.
REFUND
Unless otherwise required by applicable law, all fees paid for the Services are non-refundable.
We may provide refunds only in limited circumstances at our sole discretion, such as billing errors or failure of the Service due to issues directly attributable to us. Refund requests for auto-renewals must be submitted within 14 days of the renewal date; beyond this window, no refunds will be issued.
No refund will be provided for:
non-use of the Services or unused subscription periods;
plan downgrades, cancellations, or early termination by you;
failure to complete account setup, verification, or configuration;
third-party fees, including but not limited to carriers, messaging providers, or platform charges;
charges incurred through integrations, APIs, or external platforms;
currency conversion differences or payment gateway fees; or
any violation of these Terms, Use of services, or suspected fraudulent, abusive, or illegal activity.
Refunds, if approved, are issued only to the original payment method and in the original currency. One-time courtesy refunds (if granted) do not entitle you to future refunds.
We may require additional information to assess a request. Refund processing timelines vary by payment provider and may take 7–10 business days after approval.
This Refund applies to all paid plans, add-ons, usage-based fees, and renewals.
TERMINATION & SUSPENSION
We may suspend or terminate your access to the Services, in whole or in part, where reasonably necessary, including when: you breach these Terms or any applicable law, fail to pay required fees, engage in unacceptable conduct, or create security, operational, or compliance risks.
Upon termination or suspension, your right to access or use the Services will immediately cease. We may delete, restrict, or disable access to Customer Data in accordance with our data retention practices. Termination does not relieve you of any outstanding payment obligations or limit any rights or remedies available to us.
Data Retention & Deletion:
We retain Customer Data for 30 days after account termination or deletion, unless a longer period is required by law or necessary to resolve disputes, enforce our rights, or meet regulatory or audit obligations. After this period, we will permanently delete or anonymize Customer Data from active systems and backups as per our data destruction procedures. You are responsible for exporting any Customer Data before termination; we do not guarantee retrieval once the retention period ends.
All provisions intended to survive termination including confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution will remain in effect.
SERVICE AVAILABILITY & SUPPORT
We aim to provide reliable access to the Services, but availability may be affected by maintenance, network issues, third-party providers, or events outside our control. We do not guarantee uninterrupted or error-free Services. We may conduct maintenance at any time, during which the Services may be unavailable or limited. Notice may be provided where feasible but is not guaranteed. Support is provided on an “as available” basis and may vary by subscription plan. Support features, response times, and methods may be updated or discontinued at our discretion.
You acknowledge that certain features rely on external networks, APIs, and third-party platforms, and we are not responsible for any disruptions caused by them.
DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory. We disclaim all warranties including accuracy, reliability, availability, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, and NON-INFRINGEMENT.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of data, revenue, profits, or business opportunities. Our total aggregate liability for all claims arising from or related to the Services shall not exceed the fees paid by you in the twelve (12) months preceding the event giving rise to the claim.
AI-Generated Content Disclaimer
The Service may generate automated outputs using artificial intelligence. All such AI-Generated Content is provided “as-is”, without any warranty or guarantee as to accuracy, completeness, correctness, legality, reliability, or fitness for any particular purpose.
The Customer is solely responsible for validating and approving any AI-Generated Content prior to use. The Provider shall not be liable for any decisions, actions, or outcomes arising from reliance on AI-Generated Content.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless AirChannel, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services.
AirChannel reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you. If we do so, you agree to fully cooperate with AirChannel in the defense or settlement of such matter as reasonably requested.
GOVERNING LAW & JURISDICTION
These Terms, and any dispute or claim arising out of or relating to them or the Services, shall be governed exclusively by the laws of the State of Delaware, without regard to its conflict-of-law principles.
Subject to the dispute resolution and arbitration provisions below, any legal action must be brought exclusively in the state or federal courts located in Delaware, and you agree to the personal jurisdiction and venue of those courts.
DISPUTE RESOLUTION & ARBITRATION
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules.
You agree that:
Arbitration will be conducted only on an individual basis;
Class actions, collective actions, and representative actions are expressly waived and not permitted;
The arbitrator’s award shall be final and binding and may be entered and enforced in any court having jurisdiction.
Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for alleged intellectual property infringement, unauthorized access, or misuse of the Services.
OFFICIAL COMMUNICATION CHANNELS
By using the Services, you agree to receive communications from us through our official channels, which may include:
- Email from our authorized domains: hello@airchannel.ai
- Website and in-app notifications: https://airchannel.ai/
You acknowledge that these are the only authorized communication channels for official messages from AirChannel. Communications may include service updates, billing notices, account alerts, marketing messages (where permitted), and customer support responses.
We may use trusted third-party tools to deliver support and operational communications. You are responsible for verifying the authenticity of any communication claiming to be from AirChannel and for keeping your account information secure. Please refer to our Privacy Policy for details on how data shared through these channels is handled.
We may update our official channels from time to time and will notify users of any changes using the existing official channels.
MISCELLANEOUS
These Terms, together with any additional policies referenced within them, constitute the entire agreement between you and AirChannel regarding the Services and replace all prior or contemporaneous agreements on the same subject matter.
No failure or delay in exercising any right under these Terms shall be considered a waiver of that right. If any provision of these Terms is determined to be invalid or unenforceable, it will be modified to reflect the original intent as closely as possible, and the remaining provisions will continue in full force and effect.
Section headings are for convenience only and do not affect interpretation. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of assets.
These Terms are binding on the parties and their permitted successors and assigns.